Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Check your credit balance and find out how you can use your credit. How do I know how many Airpoints I'm earning? For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. and he will do his best to retrieve it for you. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Are grabaseat deals only available online? You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. Discover the possibilities for yourself and be rewarded for the things you do every day. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. Your password or passphrase should not contain yourAirpoints number, username, or email address. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. I was in the middle of booking but the ticket sold why did this happen? * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. This should also be the same name that's on your current passport. Status Points add up to make you eligible for Silver, Gold or Elite tier status. No, AirpointsDollars can only be earned, not purchased. Learn about the Airpoints programme. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Tel: 1800 00 55 63. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. How can I contact you? You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. If you have any questions on a Getaway package in the first instance please email. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. What should I do? It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. You can also purchase a Star Alliance upgrade using AirpointsDollars. How can I find out when flights from my city are on sale? Your bank will have their own internal processes to manage account fraud. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. You can use your Airpoints Dollars to book a flight. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. I can't remember my Airpoints number, how do I find it? Digital Airpoints cards. No, AirpointsDollars may not be exchanged for cash. Pro-tip: sign in to the website first, for the best Oscar experience. Please note: Online Services is not currently available for residents of Continential Europe. then. If you've not registered yet, you can register for Airpoints online. There is a NZD $5 fee for topping up your balance. air new zealand boarding process. This varies and can be quite random. Can I transfer AirpointsDollars between frequent flyer programmes? } Flight restrictions and routing restrictions apply. Safety videos. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. What happens to my AirpointsDollars if I move away from Australia? Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. Onboard your flight. Save time with Air New Zealand and earn Airpoints Dollars } Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. It could still be a phishing or malware site, so still take care. font-size: 140% Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. Check your flights, request upgrades and more. Some emails may contain website links that are not safe to open. Airpoints Terms & Conditions. You'll see how many AirpointsDollars you can earn when you spend with them. Prices are per person, child discounts do not apply. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. color: #000; You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. You must always gift a whole reward. Find out more about claiming missing points. All you need is your six character booking reference ending in "H". font-size: 0.9375rem; If you have forgotten your username, click here to request it to be emailed to you. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Understanding your online account. Please note: Online Services is not currently available for residents of Continential Europe. Why are some dates not shown on the low fare finder? https://ib.airnewzealandcreditcard.co.nz/login. These fares are only available online for one day only or until sold out. display: -moz-box; You can continue earning with our Airpoints partners during this time. display: -webkit-box; We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. I'm registered for grabaseat alerts but I'm not receiving them. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. 4. Air New Zealand Lounges. Username Cancel Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. padding: 10px 0; For further information, or to apply now, visit Westpac or call 0800 888 111. You won't need to fill in all your details again. . However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. If you have not setup your secret questions and answers previously, you will not be able to complete this process. Can I use AirpointsDollars to upgrade my booking? See the latest travel alerts and helpful FAQs. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. (AirNewZealand reference numbers end in "H".). If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. Don't share your credit card information with unknown online requests or websites. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. Westpac Airpoints credit cards comparison table Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available NOTE: If you are a KSA, .